Refund policy

At Everyone's Store, we want you to love what you ordered. If something isn't right, here's how returns and refunds work.

Return window
You have 30 days from the date you receive your order to request a return. After 30 days, we're unable to offer a refund or exchange.

Eligibility
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need your order number or proof of purchase.

Non-returnable items
- Items marked as Final Sale
- Gift cards
- Personal care or hygiene items that have been opened or used
- Items damaged due to misuse after delivery

How to start a return
Email us at support@everyonesstore.com with your order number and the reason for your return. Our products ship from a network of suppliers, so please contact us before sending anything back. We'll reply with instructions and the correct return address for your item. Items sent back without first requesting a return can't be accepted.

Damaged, defective, or wrong items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund at no cost to you.

Return shipping costs
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Refunds
Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card company may take additional time to post the refund.

Exchanges
The fastest way to get a different item is to return the original item and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you may cancel or return it within 14 days of receipt for any reason, subject to the condition requirements above.

Late or missing refunds
If you haven't received your refund after 10 business days, first check with your bank or card company. If you still need help, email support@everyonesstore.com.