Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at love2win1000@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at love2win1000@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at love2win1000@gmail.com.
At Everyone's Store, we want you to love what you ordered. If something isn't right, here's how returns and refunds work.
Return Window
You have 30 days from the date you receive your order to request a return. After 30 days, we're unable to offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need the order number or proof of purchase.
Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as Final Sale
- Gift cards
- Personal care or hygiene items that have been opened or used
- Items damaged due to misuse after delivery
How to Start a Return
Email us at love2win1000@gmail.com with your order number and the reason for your return. We'll respond with instructions on how and where to send your item.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund at no cost to you, including return shipping if applicable.
Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds are processed within 5-10 business days to your original payment method. Please note your bank or credit card company may take additional time to post the refund.
Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Because our products ship from a network of suppliers, please contact us before sending anything back so we can direct you to the correct return address.
Exchanges
The fastest way to get a different item is to return the original item, and once the return is accepted, make a separate purchase for the new item.
Late or Missing Refunds
If you haven't received a refund after 10 business days, first check with your bank or credit card company, as processing times vary. If you've done this and still have not received your refund, contact us at love2win1000@gmail.com.
Contact Us
Questions about returns or refunds can be sent to love2win1000@gmail.com.